delivery information

The following terms and conditions will be applied from Monday 1st March 2021

UK 2nd Class Postage is Free of Charge for all orders over £40.00

For orders of £40.00 and under, a £4.00 shipping charge will be added to the order to cover UK 2nd Class Postage. Please expect delivery within 3-6 days of dispatch

UK 1st Class Postage is available for £5.00 for all orders

Please expect delivery within 1-3 days of dispatch

For heavy parcels I reserve the right to use an alternative shipping service

I do not currently ship products outside the UK

You are also welcome to use my 'click and collect' service - place your order on-line, and arrange to collect from any of my scheduled monthly events. You can choose to pay through the on-line PayPal system or choose to 'pay on collection'. This shipping option is free of charge, but please allow two days notice prior to an event, if at all possible

Most items are handmade to order but I still try to dispatch all orders within 5 working days, or sooner if possible. I will always contact you if I have any queries or if there are any issues with your order

Please let me know within 5 days of delivery if there has been any damage to your order so that I can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by my delivery company is sufficient evidence to establish that goods have been received

I also offer a no-quibble, money-back guarantee on all non-commissioned and non-personalised items - simply return the item(s) in a saleable condition and in the original packaging within 14 days of delivery, and I will happily make a full refund when the items are received

I am not VAT registered

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting me by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value

As an example, Royal Mail 1st Class postage for a 'small package' is currently £4.45; 2nd Class postage is currently £3.35 (neither of these options includes insurance for jewellery items)

Any goods returned should be in saleable condition. These terms apply to your order. These terms and conditions are subject to change at any time, so please do not assume that the same terms will apply in the future
This cancellation policy does not affect your rights when I am at fault - for example, if goods are faulty or mis-described

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder