How do I contact torc jewellery?

Please email me using the contact me page

If you would like to receive occasional emails with news and offers please create an account, as this will add you to my mailing list. Please add enquiries@torcjewellery.com to your address book to ensure that any emails are not mistaken for spam


I recently saw an item at one of your events. Can I still buy this design?

Please check out the product brochures (organized by gemstone) but occasionally designs do sell out at their first event.  Please email me using the contact me page and I will be able to let you know about availability


Is all the jewellery handmade?

Every design is conceived and handcrafted in my Staffordshire studio. Due to the unique nature of many gemstones, and variations that arise from the hand made process, there may be slight differences to the photographs shown in the product brochures. These natural variations add something very special to the jewellery that I make, but please contact me if you would like to receive an email image of the actual item that you would receive


Can the jewellery be made to measure?

Many of my designs have customisable options (please see specific product for details; more information about sizing can be found for Bracelets and Necklaces). Please contact me if you feel that these options do not meet your specific needs and I will be happy to make to your custom requirements. When I am out at events I usually only have my 'regular' sizes available to view - please contact me if you would like to view the smaller and/or larger sizes in a particular design at your chosen event


Is the jewellery made from sterling silver?

All my designs are made using Stainless Steel. This metal has a lovely, contemporary finish and the added bonus of being very strong and largely hypo-allergenic; utterly summer-proof - it is not affected by the sea, sand, swimming pools, sun cream etc. 


Will my jewellery be gift wrapped?

Most items will be supplied in a gift box at no extra charge - please see presentation for more information. If you are sending an item to another address and you would like to add a gift message, please add this information to the box provided during the checkout process


Do you do jewellery parties?

Yes - please see home parties for further information


What are your delivery charges and how long will my order take to arrive?

For all this information, please see delivery information 


Can I 'click and collect'?

You can choose to collect your order from any of my upcoming events. Simply choose which product and the event that you wish to collect from, and email me. I’ll confirm by email that your order will be ready from your chosen event


What is your returns policy?

You have the right to cancel any non-commissioned or non-personalised orders within 14 days of receipt. Please see delivery information for more information


Do I need a Paypal account?

No - you have the option to pay using most credit or debit cards in the usual way. Both options use Paypal's fully secured and encrypted service and is sent to you via a secure PayPal invoice email


What is your Privacy policy?

Torc Jewellery does not share email addresses or personal information - please see privacy notice for more information

Not answered your question? Please contact me and I will do my best to answer your query