FAQ

How do I contact torc jewellery?

Please email me using the contact me page

If you would like to receive occasional emails with news and offers please create an account, as this will add you to my mailing list. Please add enquiries@torcjewellery.com to your address book to ensure that any emails are not mistaken for spam

 

I recently saw an item at one of your events, but I can't find it on your website.  Can I still buy this design?

Sometimes it takes me a few days to list new designs on my website, and occasionally designs sell out at their very first event.  Please email me using the contact me page and I will be able to let you know about availability

 

Is all the jewellery handmade?

Every design is conceived and handcrafted in my Staffordshire studio. Due to the unique nature of many gemstones, and variations that arise from the hand made process, there may be slight differences to the photographs shown on the product pages. These natural variations add something very special to the jewellery that I make, but please contact me if you would like to receive an email image of the actual item that you would receive

 

Can the jewellery be made to measure?

Many of my designs have customisable options (please see specific product pages for details; more information about sizing can be found for Bracelets and Necklaces). Please contact me if you feel that these options do not meet your specific needs and I will be happy to make to your custom requirements. When I am out at events I usually only have my 'regular' sizes available to view - please contact me if you would like to view the smaller and/or larger sizes in a particular design at your chosen event

 

Is the jewellery made from sterling silver?

All my designs are made using Stainless Steel. This metal has a lovely, contemporary finish and the added bonus of being very strong and largely hypo-allergenic; utterly summer-proof - it is not affected by the sea, sand, swimming pools, sun cream etc. 

 

Will my jewellery be gift wrapped?

Most items will be supplied in a gift box at no extra charge - please see presentation for more information. If you are sending an item to another address and you would like to add a gift message, please add this information to the box provided during the checkout process

 

Do you do jewellery parties?

Yes - please see home parties for further information

 

What are your delivery charges and how long will my order take to arrive?

For all this information, please see delivery information 

 

Can I 'click and collect'?

As you move through the checkout procedure, you can choose to collect your order from any of my upcoming events. Simply choose the event that you wish to collect from, and then choose your payment method. You can always add any other information you want to include in the 'add comments' box

 

What is your returns policy?

You have the right to cancel any non-commissioned or non-personalised orders within 14 days of receipt. Please see delivery information for more information

 

Do I need a Paypal account?

No - although this website uses a Paypal Merchant account, you have the option to checkout without logging in to a Paypal account, and can pay using most credit or debit cards in the usual way. Both options use Paypal's fully secured and encrypted service

 

What is your Privacy policy?

Torc Jewellery does not share email addresses or personal information - please see privacy notice for more information


Not answered your question? Please contact me and I will do my best to answer your query